Refund and Returns Policy

Orionyx provides digital-only products, including downloadable guides, documents, diagrams, and other digital materials related to computer networking. Because all products are delivered electronically and made available immediately after purchase, our refund policy is designed to be fair, transparent, and clear for all customers.

By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

• Digital delivery only
All Orionyx products are delivered remotely in digital format. No physical goods are shipped, and no in-person services, meetings, calls, or consultations are provided.

• Instant access after purchase
Once payment is successfully completed, customers receive immediate access to the purchased digital files. This instant access makes traditional returns impossible, as digital content cannot be physically returned.

• Refunds for technical access issues
A refund may be issued if a customer is unable to access or download the purchased files due to a verified technical problem on our side, and we are unable to resolve the issue within a reasonable time after being notified.

• Refunds for duplicate purchases
If a customer accidentally purchases the same product more than once in a single transaction or across multiple transactions, a refund may be issued for the duplicate order upon verification.

• Refunds for incorrect charges
If a customer is charged incorrectly due to a billing error, payment processing issue, or system malfunction, we will investigate the matter and issue a refund if the error is confirmed.

• Refunds for corrupted or incomplete files
If the delivered digital files are corrupted, incomplete, or unusable and we are unable to provide a corrected version after being informed, a refund may be granted.

• No refunds for change of mind
Refunds are not provided if the customer changes their mind after purchase, decides they no longer need the product, or feels the product is not what they expected, provided the product matches the description on the website.

• No refunds for lack of technical knowledge
Refunds are not issued based on the customer’s level of understanding, prior knowledge, learning speed, or personal expectations. All materials are educational and self-paced.

• No refunds for misuse or misunderstanding of content
We are not responsible for how the information is interpreted or applied. Refunds will not be granted for outcomes resulting from misuse or misunderstanding of the materials.

• No refunds for incompatibility with personal devices
It is the customer’s responsibility to ensure they have a compatible device and software capable of opening standard digital file formats (such as PDF). Refunds will not be issued due to device or software limitations.

• No refunds after full access and download
If the product has been successfully accessed and downloaded, and no technical fault exists, the purchase is considered final.

• Requesting a refund
To request a refund where applicable, customers must contact us within a reasonable timeframe after purchase, providing order details and a clear description of the issue. All requests are reviewed individually.

• Refund method
Approved refunds are issued using the original payment method whenever possible and may take several business days to process, depending on the payment provider.

Orionyx reserves the right to refuse refund requests that do not meet the conditions outlined above or that show signs of abuse of this policy. This policy is intended to protect both our customers and the integrity of our digital products.